A couple of weeks ago I went for a training assessment for another company. As part of the assessment we had to prepare a 15 minute presentation on a unit from one of the CMI syllabi (or syllabuses as I learned today). One of the other trainers did a piece on communication. Her first activity was for us to list all the modes of communications we could think of – wow, did we fill up that flipchart!
With all these ways of communicating at our fingertips, we now need to decide which way will be the most appropriate. We need to add Which Instrument/Tool to the list of When, What and How. There are quite a few articles around on the net on when not to communicate by e-mail, but it’s been a while since I heard about the dangers of using inappropriately.. the phone!
So here is a link to the snappy article 10 Things you Shouldn’t Tell Someone Over the Phone.
Enjoy!
